Important Processing Information below
If you selected the Reynolds Visa PrePaid Educatecard as your refund disbursement option, DO NOT throw your card away. The card has an expiration date and will be used for all future refund disbursements as long as you remain at Reynolds.
Frequently Asked Questions
When can you expect your money to be available?
- Reynolds Visa PrePaid Educatecard (Reloadable Debit Card) - Funds should be available within 5 business days AFTER you see the refund posted on your SIS account.
- Direct Deposit (ACH) - Funds should be available within 5 business days AFTER you see the refund posted on your SIS account.
How are financial aid disbursements and tuition refunds from Reynolds Community College delivered to students?
Financial aid disbursements and tuition refunds are disbursed electronically via the option you select when you register on the Reynolds Refund Disbursement Portal upon receiving your enrollment invitation email.
I don’t think I will ever have a financial aid disbursement or tuition refund. Why is it important to select a refund disbursement preference?
Although you might not expect to have a financial aid disbursement or get a tuition refund, you are highly encouraged to select a refund disbursement preference. After all, it may be necessary to drop a class, a class may be cancelled, or you may receive financial assistance you were not anticipating. Signing up early and selecting your refund disbursement method ensures you will always receive your disbursements in a timely manner.
What are my options for receiving my financial aid disbursement and tuition refunds?
- Reynolds Visa PrePaid Educatecard (Reloadable Debit Card) - Funds are available within days after refunds are processed.** This card may be used wherever Visa Prepaid Debit Cards are accepted.
- Direct Deposit (ACH) - Funds are available within days after refunds are processed**
**Certain state grants and tuition refunds will take an additional 3-5 business days. A business day is considered to be, Monday through Friday.
If you paid your tuition with a credit card using QuikPAY, your tuition refund will be issued back to the card that was used.
Please Note: If you do not sign up for electronic disbursements, Reynold's default delivery method is check. Check delivery may take up to 10 to 14 days. If your check is lost or stolen, you must wait a minimum of 10 business days from the original mailing date to request a stop payment and/or to reissue a replacement check.
How do I get a REYNOLDS Visa Prepaid Educatecard?
Begin by registering for Reynolds classes. An email will be sent to your Reynolds email address inviting you to join at the Reynolds Refund Disbursement Portal. Students who select the Reynolds Visa Prepaid EducateCard as their choice will receive the card in the mail from Visa.
How long does it take for my REYNOLDS Visa Prepaid Educatecard to be delivered?
The card order is initiated immediately. If you have not received your card within 7–10 business days, you should contact the Nelnet Customer Care Center at (888) 425-1138.
Can my REYNOLDS Visa Prepaid Educatecard be mailed to a PO Box?
Students with a P. O. Box must validate their address with Nelnet.
A scanned copy, or clear picture from a smart phone, of the following documents can be sent to email@example.com. The address must match the one used on your Nelnet application.
- Government ID (driver's license, passport, etc.)
- Copy of a recent bill in your name (college tuition bill, phone, water, electricity, etc.)
You may also fax or mail the documents.
Fax: Attn: Disbursement Services 401-736-5050
Mail: Nelnet Attn: Disbursement Services
171 Service Ave, Suite 200
Warwick, RI 02889
Call Nelnet Customer Care Center at (888) 425-1138 for more information.
Why is the Visa logo on my new prepaid debit card?
The Visa Prepaid Educatecard (Reloadable Debit Card) can be used to make purchases wherever debit Visa is accepted. It is important to note that the card is NOT A CREDIT CARD, but rather a prepaid DEBIT CARD backed by the purchasing power of the Visa network.
How much money can I withdraw from my REYNOLDS Visa Prepaid Educatecard in a day?
While you can withdraw up to $1,500.00 dollars a day we encourage you to use your card at vendor locations that accept Visa for routine purchases and cash back options.
What do I do if my PrePaid Debit Card is lost or stolen?
If your Reynolds Visa Prepaid Educatecard (Reloadable Debit Card) is lost or stolen you should contact Nelnet at (888) 425-1138 or visit the REYNOLDS Visa Prepaid Educatecard website to have your card inactivated immediately. The college cannot be held responsible for lost or stolen cards. Nelnet charges a $9.00 replacement card fee at the time of ordering a replacement card.
Can I have my financial aid disbursement and/or tuition refund deposited to my existing bank account?
Yes. You may have your refund disbursement deposited to a bank account of your choice. Log into the Reynolds Refund Disbursement Portal and pick your refund disbursement method. During the registration process, select direct deposit (ACH) to either checking or savings.
How will I know when my financial aid disbursement and/or tuition refund has been direct deposited to my account?
Nelnet will send an email alert to your student email account and any alternate email address you entered during registration.
What if I change or close my bank account?
If you change or close your bank account and you have previously selected direct deposit (ACH) as your refund disbursement preference, you need to login to the Reynolds Refund Disbursement Portal to update your bank account information. Nelnet will contact you about any undelivered direct deposit (ACH) payments.
What if I don’t pick a refund disbursement method?
All students are highly encouraged to register on the Reynolds Refund Disbursement Portal. If you fail to register, your refund will be issued in the form of a check and mailed to your current mailing address that Reynolds has on file in the Student Information System (SIS). Checks are mailed by Nelnet and may take as long as 10-14 days. If your check is lost or stolen, you must wait a minimum of 10 business days from the original mailing date to request a stop payment and/or to reissue a replacement check.
What if I have additional questions?
Answers to additional questions may be found by contacting Nelnet at (888) 425-1138 or calling the Reynolds Information Center at 804-371-3000.
Reynolds Visa Prepaid Educatecard (Reloadable Debit Card) is a part of the Allpoint network. Use the ATM locator to find fee free ATMs that are off-campus. ATMs are installed on all three campuses, but students may use the debit card at other ATM’s within the Allpoint network and wherever Visa Prepaid Debit cards are accepted.
Students may also use the Reynolds Visa Prepaid Educatecard (Reloadable Debit Card) at any Virginia Credit Union (VACU) ATM with no surcharge or service fee from VACU.
- Parham Road Campus
- VACU ATM: Burnette Hall Commons area (Monday - Friday: 7:30 a.m. - 10 p.m. Saturday: 7:30 a.m. - 4:30 p.m.) (pending)
- VACU Drive-thru ATM Loop on Sanctuary Drive (24 hour access)
- Downtown Campus
- VACU ATM: 1st Floor Lobby next to the Security Stand (Monday - Friday: 7:30 a.m. - 10 p.m. Saturday: 7:30 a.m. - 4:30 p.m.)
- Goochland Campus
- Allpoint ATM: Main Building (pending)
Please Note: During the disbursement period each term, ATMs on campus may be very busy. Students are encouraged to use the debit card at other ATM’s within the Allpoint or VACU network and wherever Visa Prepaid Debit cards are accepted.
- REYNOLDS Refund Disbursement Portal
- Learn More
- Visa Prepaid Educatecard Terms and Conditions
- Visa Prepaid Educatecard Fees
- Visa Prepaid Educatecard Help and FAQ
- Allpoint ATM locator
- Virginia Credit Union ATM locator